Full Health standard email support is available Monday to Friday (9:00am to 5:30pm) at email@example.com.
Response times will be best effort (always within 24 hours) where no further support package has been purchased.
Please discuss any further support requirements with your Full Health Representative. Options are available which include time and resource based Service Level Agreements based on the following severity levels.
|Severity||Initial Response Time|
|Level 1||60 Minutes|
|Level 2||8 Hours|
|Level 3||48 Hours|
|Severity Level 1||Full Health System is down, and no workaround is immediately available. Your business operations have been severely disrupted|
|Severity Level 2||Major functionality is severely impaired. Operations can continue in a restricted fashion, although long-term productivity might be adversely affected|
|Severity Level 3||This covers general support and administration queries. Partial non – critical loss of functionality of the software. Impaired operations of some components, but allows the user to continue using the software|