Full Health Medical support is available from Monday to Friday (9:00am to 5:30pm).
|Severity||Initial Response Time|
|Level 1||30 minutes|
|Level 2||2 business days|
|Level 3||4 Business Days|
|Severity Level 1||Full Health System is down, and no workaround is immediately available. Your business operations have been severely disrupted|
|Severity Level 2||Major functionality is severely impaired. Operations can continue in a restricted fashion, although long-term productivity might be adversely affected|
|Severity Level 3||This covers general support and administration queries. Partial non – critical loss of functionality of the software. Impaired operations of some components, but allows the user to continue using the software|