Standard Support
Support Availability:
Full Health Medical support is available from Monday to Friday (9:00am to 5:30pm).
Response Times:
| Severity | Initial Response Time |
| Level 1 | 30 minutes |
| Level 2 | 2 business days |
| Level 3 | 4 Business Days |
| Severity | Description |
| Severity Level 1 | Full Health System is down, and no workaround is immediately available. Your business operations have been severely disrupted |
| Severity Level 2 | Major functionality is severely impaired. Operations can continue in a restricted fashion, although long-term productivity might be adversely affected |
| Severity Level 3 | This covers general support and administration queries. Partial non – critical loss of functionality of the software. Impaired operations of some components, but allows the user to continue using the software |
